Privacy Policy

1. Information We Collect

Hotel Crown Himalayas collects information to provide better services to our guests. We collect the following types of information:

Personal Information

• Name, email address, phone number
• Billing and payment information
• Passport or identification details (as required by law)
• Special requests and preferences

Booking Information

• Reservation details (dates, room type, number of guests)
• Communication history with our hotel
• Feedback and reviews

2. How We Use Your Information

We use the collected information for the following purposes:

• Reservation Management: To process and manage your bookings
• Communication: To send booking confirmations, updates, and respond to inquiries
• Service Improvement: To enhance our services based on guest feedback
• Marketing: To send promotional offers (with your consent)
• Legal Compliance: To comply with local laws and regulations
• Security: To protect against fraud and ensure guest safety

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, booking platforms)
• Legal Authorities: When required by law or to protect our rights
• Business Partners: Travel agencies and tour operators (only with your consent)

All third parties are required to maintain the confidentiality of your information.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure SSL encryption for online transactions
• Restricted access to personal data
• Regular security audits and updates
• Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information below.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Booking records are typically retained for 7 years as required by Nepalese law.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Transfers

Your information may be transferred to and processed in countries other than Nepal. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.